Job Description

Your Role

The Platform Strategy and Operations Team is focused on optimizing Salesforce solutions and maximizing value across the enterprise. Salesforce is an enterprise platform targeted to help accelerate our transformation program, enable innovation, and help realize our vision for a reimagined healthcare system. Our team works cross-functionally to link our key business strategies and initiatives with our platform roadmap and day-to-day operations. We are responsible for driving critical business and vendor alignment, defining and executing the enterprise product roadmap, and maintaining operational excellence. 

The Business Systems Analyst, Consultant reporting to the Platform Strategy and Operations Team – Sr Manager, will play a key role in the digital transformation of Blue Shield of California’s sales and enrollment experience. This hands-on role will be accountable for collecting and rationalizing business requirements, creating future state designs, writing user stories and more across various business areas.

Your Work

In this role, you will:

• Consult, lead complex data analysis, needs assessments, and cost/benefit analysis to align information technology solutions with business initiatives. 
• Formulate and define complex systems scope and objectives through research combined with an understanding of applicable business systems and industry requirements. 
• Develop or modify information systems, including analysis of business and user needs, documenting requirements for complex or new systems. 
• Lead research, impact analysis and determine the level of effort to complete requirements elicitation and defining the breakdown of tasks, resource loading, issue tracking and resolution management.
• Be responsible for developing and implementing new products and/or approaches in conjunction with implementing new/existing technologies. 
• Develop Salesforce configuration methodology to support solution selection and develop documented solutions and processes using appropriate documentation protocols. 
• Lead and collaborate cross-functionally in analyzing, designing, and forming solutions to meet business outcomes. 
• Leverage agile methodology and skill in business solution design to drive business requirements workshops and story writing. 
• Look to understand and improve business process rather than simple lift and shift approaches. 
• Collaborate with developers to test and verify that solutions will meet the business requirements. 
• Anticipate unrealized problems or dependencies and recommends solutions. 
• Be passionate about solving business problems using technology and keeping user perspective in focus. 
• Demonstrate an understanding that business communication and change management are essential in transformation. 

Your Knowledge and Experience

• Requires a bachelor’s degree or equivalent experience. 
• Requires at least 7 years of prior relevant experience. 
• Salesforce or healthcare industry experience preferred 
• Ability to identify, analyze, and resolve cross-functional problems related to business operations utilizing statistical analysis. 
• Advanced knowledge of and ability to perform analyses, process mapping, root-cause, risk, and requirements data gathering (requirements eliciting writing and review) 
• Highly skilled in interpersonal and verbal/written communications, flow and process diagramming presentations, analytical and problem-solving skills. 
• Able to work in a strong collaborative environment while independently delivering results. 
• MS Office experience required including Word, Excel, PowerPoint, Outlook and Teams. JIRA and Tableau experience a plus. 

Pay Range:

The pay range for this role is: $100,200.00 to $143,000.00 for California.

Note:

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.

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