Job Description

Job Title: Business Process Consultant Location: Tallahassee, FL Duration: 11 Months + / HYBRID Primary Duties and Tasks: Work under the direction of the Agency's designated project manager. Participate in and lead activities as directed by the Agency. Work on large, complex projects that have enterprise-wide impact and require subject matter expertise of multiple process improvement areas and mastery of process improvement tools. Work as a project team member on multiple projects to facilitate process improvements involving multiple business areas and state agencies. Elicit, identify, analyze, and document business processes and requirements for business units and sister agencies. Translate business requirements and/or user stories into functional requirements. Document requirements and/or user stories in Azure DevOps. Design user interface screens. Analyze the business processes and make recommendations for business process improvements. This requires a high level of understanding of the organization's business systems and processes. Serve as the primary liaison between internal and external users and technical resources to translate business needs into technical requirements. Understand technical problems and solutions in relation to the current, as well as the future business environment. Develop meeting summaries, requirements documentation, screen designs, and other SDLC artifacts within required timeframes. Develop and maintain test plans and scripts for manual testing. Lead manual testing efforts for each release in dev and beta environments. Coordinate with the functional owner and developers to research anomalies, identify root cause, and troubleshoot through resolution. Capture and document metrics in support of the user acceptance testing and recommend improvements. Assess current testing processes; recommend and implement process improvements, including automation where practical. Provide estimates for testing and requirements analysis. Create and manage SQL queries and analyze data to respond to ad hoc requests, troubleshoot, test, or investigate anomalies, as needed. Adapt to changes in daily work plans based on customer support needs. Assist in the completion of status reporting and escalation of issues to management. Coach and mentor junior staff. Comply with AHCA's Division of IT Information Systems Development Methodology (ISDM) standards and formats on all work products. Comply with Project Management Oversight Rule 60FGG-1. Required Skills/Qualifications: A minimum of 7 years of IT experience, 4 years of experience in process engineering, and 2 years of project management experience. Knowledge of leveraging both IT solutions and business process improvements. Must demonstrate expertise in strategic planning, tactical execution, project management, process management, and business systems requirements definition. Knowledge of advanced management principles and practices, methods of data collection and analysis. Knowledge of process engineering principles and practices. Knowledge of project management principles, methods, techniques, and tools for the effective management of projects from initiation through project closure. Proven communication skills, both orally and in writing, with technical and non-technical staff, and all levels of management. Skilled with Microsoft Visio, SharePoint, the Microsoft 365 Office Suite, and familiar with business analyst software tools. Skilled in providing technical expertise and direction for the development of complex software projects. Skilled in working on one or more projects as a project lead. Must be able to mentor and coach junior staff. Must possess strong analytical and problem-solving skills. Ability to communicate complex ideas to technical and non-technical staff, as well as all levels of management, both orally and in writing. Ability to elicit requirements using interviews, document analysis, requirements workshops, surveys, and site visits. Ability to map business processes, use cases, tasks, and workflows. Ability to establish and maintain effective working relationships with others. Ability to work independently and in a team to meet deadlines. Ability to plan, organize, and coordinate multiple projects and work assignments. Ability to organize data into logical formats for presentation in reports, documents, and other written materials. Ability to conduct fact finding research. Ability to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, document workflows, and other activities relating to the continuous improvement of processes. Goal oriented, action focused, pragmatic, and self-disciplined. TriOptus LLC

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