Title: Customer Help Desk Analyst
Location: Little Rock, AR
Duration: 4-6 Months
Role Description:
Answer telephones and emails and provide support to application users
Identify, evaluate and prioritize customer problems and services.
Utilize all technical resources to solve customer problems.
Escalate unresolved calls to appropriate support staff or service group.
Adhere to defined Help Desk procedures and standards.
Participate in on-going testing, training and departmental development.
Maintain accurate records and call logs for management reporting.
As needed, instruct end users in the appropriate use of reference materials
Performs functional testing of the software as related to preparation for training materials and
other related responsibilities as required or assigned.
Read and comprehend technical service manuals and publications.
Detect and correct equipment errors.
Prioritize and schedule own workload.
Assist in coordination of changes, upgrades and new products.
Manage and report time spent on all work activities.
Complete assigned tasks.
Strong communication skills; both written and spoken.
Ability to work independently as well as part of a team environment.
Ability to work under pressure is an essential function of the job.
Communicate accurate and useful status updates.
Follow quality standards.
Ability to work in a team environment
Requirements:
Functional experience in supporting various applications and responding
to user issues with functionality of those applications.
At least 3 years in a fast-paced customer service role
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job...Qualifications: Previous experience as an automotive technician, detailer, or other related fields preferred Experience required... ...Service Technicians, Vehicle Service Supervisors, and Operations Managers. Benefits Full Time Benefits Include: ~ Vacation Time (...
...0/yr - $116,854.40/yr The Contract & Compliance Administrator is a key contributor to the... ...agreements typical of a hospital and healthcare system environment. Agreements range from... ...Department Of Health And Human Services, Office Of Inspector General (OIG), State And Local...
...Sinequa is building the worlds leading AI-powered search platform that empowers companies to augment their employees with instant access to key... ...Research, Portfolio Managers, M&A managers and Operations Executives) within Private Equity and Asset Management firms....
...salary Free uniforms Opportunity for advancement Training & development Hand and Stone Massage and Facial Spa in is seeking a full-time spa manager for our opening soon spa. The ideal spa manager candidate is goal oriented , and growth minded with a proven...
...Looking to make some extra cash in your spare time? Tried the food deliveryorrideshare gigs but tired of them taking most of the money?... ...Qualifications Must be 18 years of age & have a valid driver's license Must have 2 years of driving history Must have...