Customer Service Operations Intern Job at Brady Corporation, Milwaukee, WI

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  • Brady Corporation
  • Milwaukee, WI

Job Description

The Customer Service Intern will gain hands-on experience with business tools like SAP and Salesforce while analyzing data trends, creating proactive schedules, and supporting cross-functional process mapping to enhance the customer experience. Responsibilities include gathering SSO reports, monitoring data, and streamlining information flow for Sales Support, all while driving goals through individual and team metrics.

  • Running reports to analyze data from web applications to display trends
  • Creating proactive schedules to reduce foreseeable interruptions
  • Accountable to drive goals through individual metrics and a strong understanding of department, team, and individual goals
  • Collaborating on cross-functional process mapping to enhance the overall customer experience.
  • Assisting in gathering and reporting monthly Silence Surveillance Observations (SSO).
  • Monitoring data and help map out quick paths for Sales support to get information from other teams.
Brady Corporation

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