Job Description
Job Description
Job Description
Benefits:
- Company parties
- Competitive salary
- Flexible schedule
- Training & development
Your Purpose:
At Jackson Hewitt, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers dont receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are Working Hard for the Hardest Working Americans. This is our mission and its a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.
Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. Thats where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.
Perks and Benefits:
- We are one of the most engaging, fun and successful Jackson Hewitt franchises in the country
- We offer very flexible shifts that work around your schedule. Days, Evenings, Weekends, Weekdays, Full-time or Part-time
- Overtime is available during tax season
- We offer Employee Discounts - File your personal tax return for FREE using our software
- Our Mentoring Program is run by a 27-year Certified Public Accountant and successful business owner
- We have a clear career path with very obtainable goals
- Continuing Education Credits are included as part of the training program
- Paid Training for Software Course
- We share our success with employees in the form of seasonal bonuses
- Tax preparers are at the center of our work environment and we do everything possible to support their needs and goals
What youll do here:
As a Seasonal Experienced Tax Preparer, you will be responsible for providing expert guidance, explaining, preparing, and completing accurate tax-related forms for clients, including multiyear, multistate, and year-end tax forms. You will also provide clients with IRS audit support. Complete E-filing, provide printed copies of returns for clients to review, sign and e-file these forms to IRS and state agencies.
- Conduct face-to-face tax interviews with clients.
- Generate business growth, increase client retention, and offer additional products and services.
- Answer client calls via our national call center routing system.
- Answer tax related questions and provide future tax planning to clients in a timely fashion.
- Collection and processing of clients payments while ensuring timely deposits.
- Marketing and business generation efforts.
- Support office priorities through teamwork and collaboration.
- Mentor and support teammates, providing guidance and in some cases acting as a lead.
- This position has access to and regularly works with information of a sensitive, highly confidential nature which requires a working knowledge of the tax business.
Skills youll bring for success:
- 2+ seasons of previous tax experience
- Experience completing individual, trust, &/or partnership tax returns
- Passion for providing extraordinary customer service
- Excellent communication and interpersonal skills
- Successful completion of the Jackson Hewitt Tax Knowledge Assessment
- Experience working in a fast-paced environment
- Strong attention to detail and accuracy
- Bachelors degree in accounting or related field preferred
- Field Instructor, Remote Support, or Call Center certification a plus
- Tax planning and audit support experience preferred
- Bachelors degree in accounting or related field a plus
- CPA or Enrolled Agent license is a bonus
- PTIN Certification: Yes
Job Tags
Full time, Part time, Remote job, Flexible hours, Shift work, Weekend work, Afternoon shift, Weekday work,