Company Overview: Circet USA is an industry leading provider of Network Services solutions in North America. Our experienced workforce of over 2,000 professionals is skilled at planning, consulting, engineering, construction, program management and combined engineering, procurement, and construction (EPC) solutions to meet our customers rapidly changing infrastructure needs. We offer the most comprehensive solutions in the industry across ISP, OSP, Wireline, and Wireless. Our customers include telecom service providers, MSOs, cloud service providers, and utilities. With nearly 50 years of experience, we have the ability to customize solutions to meet our customers unique needs. Job Summary and Responsibilities: The Fiber Optic Technicianis responsible for providing high-quality customer service in all Outside Plant areas, including, but not limited to Customer premises, Fiber huts, and in the field. The Fiber Optic Technician will be responsible for troubleshooting fiber optic issues including responding to the customer, determining fault locations, and making necessary repairs to restore fiber services. The Fiber Optic technician is required to take excellent care of our customers, build relationships, work with our subcontractors to coordinate response task, and be a champion of customer service. This position does require the individual to be on call during specified times. ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned: Digging up direct bury closures Physically placing, removing, or modifying non-working equipment or small excavation of buried splice enclosures or fiber optic terminals including: Location and uncovering vaults, handholes, splice enclosures Pulling fiber optic cable as needed for repairs Install or remove equipment installed in a fiber optic hut Troubleshoot and/or test Fiber GPON service from end user to fiber hut utilizing an OTDR to locate trouble locations Perform service installs at end user locations for GPON services ensuring proper light levels and connecting end user equipment Identify, label, and terminate fiber optic cables Fusion splicing of fibers and proper dressing of cable and splice trays within an enclosure Review, analyze, and interpret work orders, drawings, records, and manuals Interact with all members of the organization; Installation, Engineering, Project Management Provide updates to service tickets into KPG and/or customer ticketing system Be on call available 24 hours per day during specified on call schedule and able to respond to customer outages Performs other duties as requested by Supervisor
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