Job Description

About the Wellness Pet Company

The Wellness Pet Company crafts and produces premium natural pet food, treats, dental chews, and supplements. We believe that natural, premium nutrition focused on proven health outcomes is the foundation of creating mutual wellbeing for pets and their families. As a community of people, Wellies are positively obsessed with how to win for pets and their parents. We believe in the difference we make every single day, and we know that when we work collaboratively, Wellies are unstoppable -- Not only in providing the best nutrition to pets, but in building a better tomorrow for pets, their parents, and the world.

Your #lifeatwellnesspet

When you join Wellness Pet, you join a team whose aligned values and purpose create a unique and exciting place to work every day. Join us on our adventure to fulfill a life of wellbeing together with pets and their parents. Come for a walk with us today!

This position is based out of our Burlington, MA headquarters location, where we work a required hybrid schedule of in-office on Mondays, Tuesdays, and Thursdays and remote on Wednesdays and Fridays and working hours are 8:30 am - 5:00 pm EST.

What You’ll Accomplish

We have an opening for a Global Logistics Coordinator to join our team, based out of our Burlington office and reporting directly to the Logistics Manager. This position is responsible for coordinating and optimizing all logistics operations of the organization and ensuring our great products make it where they need to go across the globe on time! This role involves coordinating shipments, overseeing customs compliance, and ensuring timely delivery of goods across global markets. In detail, you will:

1. Act as the primary point of contact for logistics-related inquiries and issues by collaborating with freight forwarders, carriers, and suppliers to ensure prompt and proper movement of shipments.
2. Work cross-functionally with our internal teams including customer service, regulatory services, planning procurement, and warehousing to align on logistics strategies.
3. Develop and maintain tracking tools for the internal Wellness Pet team to communicate any changes in transit and visibility into ETA’s
4. Process routings for customers and liaise with third-party partners to resolve chargebacks, track and trace, and maintain reports for inbound and outbound freight
5. Maintain accurate records of shipments, costs, and performance metrics to prepare regular reports on logistics KPIs.
6. Support the budgeting and monthly forecasting processes and identify opportunities for process enhancements to improve efficiencies and reduce costs.
7. Assess potential risks in all logistics procedures; develop and implement documented processes or mitigation strategies.
8. Respond to customer inquiries and make referrals appropriately.
9. Stay informed about geopolitical changes and their impact on logistics operations.
10. Support the Import/Export Coordinator with adhering to customs regulations and preparing and submitting necessary documentation for customs clearance.

Who We’re Looking For

Team Wellie is a group of people who are truly obsessed in all the best ways about winning for the consumer and the pets they love. And so, we are seeking an individual who:

• Is consumer focused in all they do
• Continually challenge themselves to go the extra mile to get the job done, and ensure it’s done the right way as opposed to the easy way
• Hold themselves and others accountable
• Embraces continual development through the sharing of feedback and investment in learning opportunities.
• Is a true collaborator, sharing resources, and engages in healthy debate
• Celebrates differences and strives to learn from others who are different from themselves
• Gives back to their community and supports sustainable practices

In addition, for this specific role, we need someone who:

This position is ideally suited for an individual who has extensive experience working in global logistics or supply chain coordination. It is desired that the individual has also dealt with import/export handling for food-grade products. In addition, you will need:

1. A bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or 5 years of relevant work experience
2. 3-5 years of experience working in logistics or supply chain coordination, preferably in a global context.
3. Strong understanding of customs regulations and international shipping procedures.
4. Proven experience coordinating and tracking the movement of shipments using a transportation management system
5. The ability to efficiently manage and prioritize a high volume of emails daily, ensuring timely responses and effective communication across departments.
6. Previous experience working with Customs Brokers and Freight Forwarders
7. Proficiency in logistics software and Microsoft Office Suite, specifically Excel and PowerPoint
8. The ability to analyze and present data to multiple levels of the organization
9. Well-developed organizational and communication skills with a desire to work in a transaction processing and fast-paced environment
10. The ability to be proactive while working independently and manage multiple priorities in a fast-paced environment
11. Excellent interpersonal and communication skills, relationship management abilities

Why Work for Wellness Pet

We care about the wellbeing of our people, their families, and their pets. We treat every Wellie to a comprehensive benefits package full of extras to support their health, pets, passions, and Professional Development. More information about our benefits can be found on our website.

The Wellness Pet Company is proud to be an equal opportunity workplace. We celebrate diversity and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

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