Job Description
, Monday-Friday, 9am-5pm Position: Live Chat Agent Company Overview: Sullivan Solutions LLC is a leading provider of customer service solutions for businesses in various industries. Our team is dedicated to delivering exceptional customer experiences through our innovative and personalized approach. We are currently seeking a Live Chat Agent to join our team in Dublin, Ohio. Position Overview: As a Live Chat Agent, you will be responsible for providing excellent customer service through online chat interactions. You will be the first point of contact for customers seeking assistance and will be responsible for resolving their inquiries in a timely and professional manner. This is a full-time position, Monday through Friday, from 9am to 5pm. Key Responsibilities: - Respond to customer inquiries and concerns through online chat in a timely and professional manner - Provide accurate and helpful information to customers regarding products, services, and company policies - Troubleshoot and resolve customer issues and complaints - Collaborate with other team members to ensure consistent and efficient customer service - Maintain a positive and professional attitude at all times - Meet and exceed performance goals and targets set by the company Qualifications: - High school diploma or equivalent - Previous customer service experience, preferably in a call center or online chat environment - Excellent communication skills, both written and verbal - Strong problem-solving and decision-making abilities - Ability to multitask and work in a fast-paced environment - Proficient in computer and typing skills - Knowledge of customer service principles and practices - Ability to work independently and as part of a team Benefits: - Competitive salary - Comprehensive health, dental, and vision insurance - 401(k) retirement plan with company match - Paid time off and holidays - Career development and advancement opportunities - Fun and collaborative work environment If you are a customer service-oriented individual with a passion for helping others, we want to hear from you! Apply now to join our dynamic team as a Live Chat Agent and be a part of providing exceptional customer experiences.
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