Job Description

Job Overview: We are seeking a professional and enthusiastic Remote Live Chat Representative to join our customer support team. As a key member of our customer service department, you will be responsible for providing real-time assistance to customers via live chat. The ideal candidate will be skilled in problem-solving, have excellent communication skills, and be comfortable working remotely.

Responsibilities:

• Respond to customer inquiries via live chat in a timely and professional manner.
• Provide accurate information regarding products, services, and troubleshooting.
• Resolve customer complaints, issues, or concerns efficiently and professionally.
• Assist customers with order tracking, billing inquiries, returns, and other general queries.
• Use CRM software to document conversations and maintain detailed records of customer interactions.
• Follow up with customers to ensure satisfaction and offer additional assistance when necessary.
• Collaborate with other departments (sales, technical support, etc.) to resolve complex issues.
• Maintain up-to-date knowledge of company products, services, and policies.
• Adhere to company protocols, maintaining high standards of customer service.
• Meet daily, weekly, and monthly performance metrics (response times, resolution rates, customer satisfaction, etc.).

Requirements:

• Proven experience in customer service, preferably in a live chat or remote setting.
• Excellent written communication skills with a friendly and professional tone.
• Ability to handle multiple chats at once while maintaining attention to detail.
• Strong problem-solving skills and the ability to think quickly under pressure.
• Familiarity with live chat software and CRM systems (e.g., Zendesk, LiveChat, Intercom).
• Ability to work independently with minimal supervision.
• Strong organizational and time-management skills.
• Availability to work flexible hours, including weekends and holidays as needed.
• A reliable internet connection and a quiet, dedicated workspace.

Preferred Qualifications:

• Experience with e-commerce platforms or SaaS products.
• Multilingual abilities are a plus.
• Previous experience in a remote customer service role.
• Familiarity with social media customer support channels.

Benefits:

• Competitive salary and performance-based bonuses.
• Flexible work schedule and remote work environment.
• Paid time off and holiday leave.
• Health, dental, and vision insurance (for full-time employees).
• Professional development opportunities and training programs.

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Job Tags

Holiday work, Full time, Remote job, Flexible hours,

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