Job Description

Role: Network Engineer(L3) Location: Wickliffe, OH(Onsite) Mode of Hire: Fulltime Roles and responsibilities: Customer Management:

• Should be able to communicate with all stakeholders in end-to-end chain to get things on time.
• Problem and Change management.
• Effective communication, escalation, and status reporting having appropriate explanation, will acknowledge calls and generate incident ticket on the ticketing tools.
• Appropriate level of severity will be assigned, and ticket will the routed to the concerned team.
• Adaptable to 24x7 operations

Skills/technologies required:

• Networking
• LAN - Cisco Switching
• WAN -Velocloud (SDWAN coordination & Transport provider coordination)
• Unify Client and Open Space for Voice infrastructure (Call manager, Media Gateway, SIP)
• Security -Fortinet Management (Forti manager) and other internet breakout security controls.
• Policy and VLAN configuration as per customer business needs
• Provide remote support to the client
• Operational ongoing support.
• Understanding of the the design networks (LAN, WAN, SDWAN)
• Should have knowledge and hands-on on end routers, switches & firewall.
• Should have knowledge on switching i.e. VLANs, HSRP, MHSRP, VRRP etc.
• Should have experience / knowledge of multi-vendor environment.
• Will work in different project assignments
• Should have excellent knowledge of MS Visio.
• Should have excellent communications skills

In-scope activities - operations

• Monitor Service, Investigate and Record Event
• Track and communicate event progress
• Manage Customer Compliments or Complaints
• Responsible for coordinating and communicating between different stakeholders across chain
• Provide on call/remote assistance to field technicians
• Provide technical assistance to team members.
• Adaptable to 24x7 operations

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx

Job Tags

Full time, Remote job,

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