Job Description

Oak Street Health takes a team-based approach to providing outstanding patient care. The OSH Team is responsible for delivering excellent, high-touch, primary care, and coordinating the care of our patients throughout the healthcare delivery system. Registered Nurses (RNs) are an important part of Oak Street Health’s success. High levels of flexibility, attention to detail, and problem solving are required to be successful. You will be expected to build relationships with Oak Street Health patients, manage patient’s care plans, perform proactive phone and in-person outreach to our patients based on their care needs, support Care Team decision making, participate in weekly care team meetings, and generally coordinate all clinical and auxiliary services needed to provide a high quality health care experience from Oak Street Health. Core Responsibilities: Telephone support and triage for patients, scheduling problem visits or nurse visits when appropriate, offering symptom management, supporting refill requests and answering visit follow-up questions. Provide patient education, particularly around chronic conditions; may occur in person, over the phone or in groups. Monitoring and coordinating delivery of the care plan. Forming relationships with patients and their caregivers to support prevention focused care and ED/ hospital diversion, where appropriate. Provide direction to MAs to support delivery of procedures, telephonic support and patient instructions. Conduct medication and testing authorizations. Deliver an exceptional patient experience through service, responsiveness and care. May periodically perform home visits. Other duties as assigned. Requirements: Current state license to practice as a Registered Nurse, CPR Certification required, EMR experience, Strong communication skills and customer service orientation, A problem-solving orientation, accountability, and a flexible and positive attitude, A supportive attitude toward our patient population of older adults, 2 or more years of healthcare experience working as an RN, preferably in a primary care office or other outpatient setting, Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve, where necessary, US work authorization, Someone who embodies being “Oaky” (Radiating positive energy, Assuming good intentions, Creating an unmatched patient experience, Driving clinical excellence, Taking ownership and delivering results, Being scrappy).

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