Job Description:
FDF Energy Services is seeking a highly skilled and customer-focused Live Chat Specialist to join our team. As a Live Chat Specialist, you will be responsible for providing exceptional service to our customers via live chat, resolving their inquiries, addressing their concerns, and providing product information to ensure customer satisfaction and loyalty.
Responsibilities:
- Respond to customer inquiries in a timely and professional manner via live chat
- Resolve customer complaints and concerns in a fair and satisfactory manner
- Provide product information, features, and benefits to customers
- Process orders, returns, and exchanges as needed
- Collaborate with internal teams to resolve customer issues
- Document customer interactions using our CRM software
- Meet and exceed customer service metrics and goals
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of customer service experience, preferably in a live chat environment
- Excellent communication, listening, and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong customer service skills and a customer-centric attitude
- Proficiency in CRM software and Microsoft Office
- Ability to work a flexible schedule, including evenings and weekends (if required)
Benefits:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Health insurance benefits and other perks may be available based on eligibility
- 401(k) retirement plan with company match
- Paid time off and holidays
- Discounts on energy services and products
- Opportunities for growth and advancement within the company
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase . Free employee scheduling, time clock and hiring tools....for Occupational Therapists Licensed to practice Occupational Therapy in the state of Texas Must hold a Master's degree in the... ...pediatric health services, including pediatric nursing and therapies, ABA therapy, nursing, Family Caregiver Services, and school-based...
...Description WorkFit Medical Staffing, PLLC is s eeking a Registered Nurse to start ASAP for a school district located in Medina, NY! We are... ...make a difference this school year! DAYS ONLY - NO WEEKENDS! Pay range $42 - $47 hourly, BOE Job Duties: Ensures adequate...
Basic FunctionResponsible for managing the Public Funds divisions existing client portfolio of government related clients, and generating... ...Employer: disability/veteranCrain's Chicago Best Places to Work2018 | 2019 | 2020 | 2021 | 2022 | 2023#J-18808-Ljbffr First Bank...
...drugs for diagnosis and therapy. What Pharmacy Services & Delivery contributes to Cardinal Health Responsible for the prompt and... ...due to driving of company owned vehicle Must hold a valid driver's license and have a good driving record Prior delivery driving...
...animals? You may be just who were looking for! Stay At Home Pet Services, LLC is an in-home pet sitting service. Were looking... ...s license. Be 100% reliable. (Stay At Home Pet Services sitters do their best to cover in case of emergencies, but this is not a...