Job Description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.Position Overview:The Restaurant Technology Support Analyst plays a crucial role in maintaining the overall digital health of Burger King restaurants. This position involves the effective and strategic monitoring of core order injection processes to identify and resolve issues that may cause restaurants to operate below optimal digital health standards. As a tactical yet proactive change agent, the Support Analyst will leverage the latest technology tools to develop and implement solutions that stabilize and enhance our digital ordering platforms. Additionally, this role requires collaboration with third-party aggregators to identify and act on opportunities for improvement.Applicants for this position should possess strong interpersonal skills that enable them to drive both strategic and tactical conversations aimed at improving restaurant technical operations. The ideal candidate must demonstrate patience and the ability to problem-solve effectively in challenging technical situations. Excellent communication skills, both verbal and written, are essential, along with the ability to build and maintain strategic vendor partnerships. The Support Analyst will be responsible for streamlining processes to enhance restaurant technology health, ensuring efficient digital order injections, and ultimately contributing to improved sales and profitability across all national markets.This role demands a high level of professionalism and a deep understanding of the technical aspects of restaurant operations. The successful candidate will be expected to engage in continuous learning and improvement, applying their knowledge to drive innovation and performance enhancements. By fostering strong relationships with internal teams and external partners, the Support Analyst will play a key role in achieving the company's digital transformation goals and ensuring the long-term success of Burger King's digital initiatives.Role & Responsibilities:Drive Innovation and Performance Improvements: Involves generating comprehensive summary statistics to provide a clear overview of performance metrics. It also includes extracting relevant information from large data sets to identify trends and patterns. Additionally, it entails breaking down complex problems into manageable components to pinpoint root causes and develop effective solutions.Develop and Mature Relationships: Maintain and strengthening existing relationships by working collaboratively with supervisors and team members. It also involves building on successful initiatives to gain support for new ideas and projects, ensuring alignment with organizational goals and fostering a cooperative work environment.Data Analysis and Process Development: Encompasses applying established procedures and leveraging first-hand knowledge to accurately identify and address problems. It includes fostering data order containerization to streamline data management and implementing system orchestration through tool virtualizations to enhance operational efficiency.Project Management and Problem-Solving: Prioritize tasks and execute detailed work plans to ensure project milestones are met. It involves understanding one's role and the responsibilities of the team, managing personal tasks effectively, and supporting others in process execution to achieve collective goals.Monitor and Improve Performance: Continuously monitor and drive the reliability, availability, and overall digital performance of restaurant health systems. It includes contributing innovative ideas to elevate operational support requirements and ensuring that performance standards are consistently met or exceeded.Effective Communication and Leadership: This includes listening actively to peers and supervisors, responding by sharing operational information in a logical, clear, and coherent manner, and demonstrating proactive and positive leadership consistent with organizational values.Work Management and Training: Encompasses creating comprehensive trainings and documentation that outlines procedures in detail, ensuring that all stakeholders have the necessary information to perform their respective task effectively. It also involves transferring knowledge to others through mentoring and coaching, helping them to develop their skills and understanding. Recognizing and encouraging creativity within one's area is also crucial, as it can lead to the development of innovative approaches that make daily tasks more engaging and efficient.On-Call and Weekend Support: Responsibility includes providing on-call and weekend support to ensure continuous team engagement and operational stability. It involves effectively managing and responding to any issues that arise during these times, maintaining restaurant performance, and minimizing downtime. This ensures that operations run smoothly and that any disruptions are quickly addressed.Industry Insight and Knowledge Sharing: Requires a deep understanding of RBI's vision and an awareness of the key participants, practices, and trends within the QSR industry. It involves sharing this knowledge with the direct team to help them provide the right products or services. By staying informed about industry developments and communicating this information effectively, you can help your team stay ahead of the curve and deliver exceptional results.Qualifications:A Bachelor's degree from an accredited college or university, or equivalent experience.Experience using enterprise integrated software suites including Microsoft Office 365.Experience with tools such as: Tableau or PowerBI, Snowflake, Business Intelligence (BI) tools, Grafana, Datadog, and SQL.Certifications and experience in Six Sigma and ITIL Fundamentals- IT Service Management are highly preferred.Experience working with POS systems is highly preferred.Candidates with QSR experience is highly desirable.A high degree of understanding of relational database concepts is necessary. This includes knowledge of data formulations, digital transference models, sales order aggregations, process vulnerability evaluation, point-of-sale routing, and restaurant terminologies.#BurgerKingBenefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request. Restaurant Brands International

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