Job Description

At H2Ok Innovations, we're leading the charge in cleantech innovation, reshaping process industrials and manufacturing to drive operational efficiency and sustainability for our world’s most foundational industries. Powered by our H2Ok AI Co-pilot models and state-of-the-art sensors, our solutions optimize facility performance across various processes, including process manufacturing, production, water management, energy reduction, and waste minimization. Based at Greentown Labs, North America's premier cleantech innovation community, we're a woman-founded startup backed by renowned investors like Construct Capital, 2048 Ventures, and Flybridge Capital. Our groundbreaking technologies have earned accolades and adoption from industry giants like Unilever, The Coca-Cola Company, ABinBev, and Mitsubishi Electric. We're committed to unlocking untapped data for our customers, empowering them to gain a competitive edge and create Industry 4.0.

As our company grows and scales, we are excited for a Technical Project Manager to join the team! H2Ok’s Technical Project Managers are responsible for implementing H2Ok’s technology, ensuring project success. You will be the primary point of contact for multiple customers who are scaling H2Ok globally. Every H2Ok deployment has an assigned Account Manager (AM) and Project Manager (PM). AMs are sales team representatives, while PMs are responsible for leading project implementation. Every deployment also has supporting Applications Engineers (hardware, software, data analytics). You will be the liaison between customers and H2Ok’s engineering team. You will represent the customer and resolve pain points as fast as possible. You will also communicate customer needs and requests back to the engineering teams to help develop our products. It’s critical that you understand the first principles behind our technology and can clearly communicate technical requirements. The most important part of this role is the organization of many concurrent projects with many specific technical details (OT/IT, P&IDs, PLC, SCADA). You will be in charge of running weekly meetings, tracking progress on Gantt charts, walking through H2Ok’s tech deck, and sending next steps via follow-up emails. You will coordinate closely with H2Ok Applications Engineers to identify installation locations (P&IDs), gather necessary information for ML model building, and present customer data analytics. You’ll also work closely with the Sales team to generate business reports and evaluate deployment success criteria. Finally, you’ll coordinate closely with factory process engineers and quality assurance managers. You will be the point of contact both internally and externally for this account and will need to have a thorough understanding of each facility’s operations.

What You Will Do

• Project Planning - Coordinate with internal and external stakeholders to establish a project plan that meets scoped and statement of work.
• Resource Management - Leverage internal resources ensuring the right people have the right conversations to keep project momentum and deliver on time.
• Expectation Management - Ensure stakeholders know what to expect, what the plan is, and when things are expected to be completed.
• Risk Management - Understand and communicate risks to project scope and goals, as well as impacts to project timelines and client ROI.
• Problem Solving - Understand a problem at its core, and eagerness to find solutions based on first principles.
• SLAs - Adherence to service level agreements dictating project and communication standards with external stakeholders.

About You

• Background in engineering - trained in problem solving to aid strategic thinking and can discuss technical requirements with factory process engineers. Nice to have - industrial engineering or manufacturing experience.
• Extremely organized - nice to have experience with Sharepoint, Confluence, etc.
• Provide regional support for the APAC. Meaning, your working hours will match regional time zones (H2Ok is currently most interested in CET timezone support) and you will be the point person for travel within your designated region.
• Experience with customer support platforms such as Plain and tracking SLAs.
• Can analyze complex data to present clear conclusions.
• Eager to travel - visit customer deployments globally.
• Eager to learn - explore multiple use cases.
• Determined & extremely passionate about sustainability - do-what-it-takes attitude.
• Nice to have - bilingual (including Portuguese, Chinese, Japanese, French, or German) and can discuss technical requirements proficiently in multiple languages.
• Nice to have - UI/UX background for turning customer inquiries into feature specifications.
• Excellent communication skills to articulate technical issues, solutions, and progress effectively.
• Adaptability to learn new technologies and adapt to evolving project requirements.
• Direct impact on product and culture.
• Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Disability, Transportation benefit, Health and Wellness benefit, and more.
• 401k plan with employer matching.
• Competitive salary and bonus opportunities.
• Dynamic and inclusive work environment.
• Opportunities for growth and professional development.
• Access to Greentown Labs' extensive network of cleantech startups.

We recognize that even exceptional candidates may experience imposter syndrome. If you possess some, but not all, of the qualifications, we encourage you to apply. We're building a diverse team that values hard work, family, and personal well-being. At H2Ok, we celebrate inclusivity and diversity, striving to build a community that transforms manufacturing. Join us in our mission to make a difference.

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