Job Description

Job Description

Job Description

A highly detail-oriented and skilled User Acceptance Testing (UAT) Coordinator is needed to support the testing process for a Salesforce Field Service system. The ideal candidate will have a strong background in software testing, including hands-on experience in preparing test scripts, managing test cases in Q-Metry, logging defects in Jira, and effectively reporting on testing processes. This role will play a critical part in ensuring the system meets business requirements and performs as intended.

Key Responsibilities:

• User Acceptance Testing Coordination: Collaborate with stakeholders to define the scope, objectives, and acceptance criteria for testing activities.
• Test Script Development: Create comprehensive test scripts based on business requirements and use cases, ensuring full coverage of functional and non-functional aspects of the system.
• Test Case Management: Load and manage test cases and scripts in Q-Metry while maintaining accurate and up-to-date documentation of testing activities.
• Defect Management: Log, track, and prioritize defects using Jira, working closely with development and QA teams to ensure timely resolution.
• Reporting: Generate and distribute regular progress reports on testing activities, defect status, and overall test coverage. Provide actionable insights to stakeholders.
• Stakeholder Communication: Act as the primary point of contact for all UAT activities, facilitating meetings, walkthroughs, and reviews with business users and technical teams.

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Proven experience in software testing or UAT coordination roles.
• Hands-on expertise with test management tools like Q-Metry and defect tracking systems like Jira.
• Experience with Salesforce Field Service or similar CRM systems is highly preferred.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Software testing certifications (e.g., ISTQB, CSTE) are a plus.

Preferred Skills:

• Familiarity with Agile methodologies and practices.
• Knowledge of the energy industry or field service operations.
• Ability to interact professionally with executives, managers, and subject matter experts.

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