Job Description
Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
What makes DHL great? Our people! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world.
DHL Global Forwarding is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
DHL Same Day is an international expedited transportation company which is part of DHL Global Forwarding. With our flexibility of services meeting the emergency shipment needs of a wide range of industries, whether it's the extensive database of aircraft parts we maintain for our Aircraft On Ground clients, or expediting mission-critical parts globally for the US Department of Defense, or the ability to meet time-critical temperature-sensitive needs unique to Life Sciences and clinical trial logistics, DHL Same Day gets the shipment there, when it has to be, for any business or organization.
We have immediate opportunities available for dynamic and innovative individuals looking to make a difference in the lives of our customers and help us deliver on our purpose of Connecting People & Improving Lives. Applicants must be available to work early mornings, afternoons, late evenings, and weekends after a 3-month training program.
This is not your cookie-cutter call center! Our operations specialists work with our customers, many whom are Fortune 500 companies, to:
Take incoming calls from our customers and provide excellent customer service
Process incoming orders and enter notes in the system
Answer questions on shipping rules & regulations, delivery alternatives and other solutions provided by our organization
Provide price quotes as requested
Monitor packages & shipments to insure arrivals and deadlines are met and more
Respond to problems, offer solutions and insure customers are responded to in a timely manner
Use an automated dispatch system to proactively identify breakdowns in the shipment process flow
Take action through problem solving to ensure quality service is provided to our customers
Handle incoming calls and deal directly with our couriers in the field
Dispatch local independent contractors and vendors for prompt pickup and deliveries
Update system with all current and pertinent information
Additional Qualifications/Responsibilities What we look for:
Ability to work evenings, nights, weekends
Good knowledge of geography and time zones
Exceptional verbal and written communication skills
Excellent problem solving skills
Type at least 30wpm
Good administration & organizational skills
The ability to work in a fast paced environment
Previous experience in customer service, dispatch or logistics
What we offer:
Paid Training
Rapid advancement/growth opportunities
Competitive starting salary
Shift differential premiums for hours worked during the evenings, nights and weekends
Medical/Dental/Vision insurance
Paid Life & Disability insurance
401k with employer match
Tuition Reimbursement
Generous annual paid time off policy
Other employee perks & discounts National Guard Employment Network
Job Tags
For contractors, Local area, Immediate start, Shift work, Night shift, Weekend work, Afternoon shift, Early shift,